1. Become a client
What is TICA?
TICA is a B2B purchasing centre, where you as a professional can make purchases seven days a week. As a TICA cardholder, you can purchase items from more than 200 different suppliers, there is no minimum purchase amount, you pay at the central cash register, and you receive one simple invoice.
Where can I sign up to become a client?
You can sign up by filling in our registration form
What criteria does my company have to meet to become a cardholder?
We carefully screen every request for a client card, so only professionals making business-related purchases or who are linked to the lifestyle sector can use our purchasing platform. These can be professional resellers as well as end users. When screening applications, we pay attention to the following criteria:
You are a reseller or professional end user
You are a professional purchaser of home, gift, garden, food, or fashion products
You are registered with the Dutch Chamber of Commerce
You have a valid VAT number and a valid proof of identity
You intend to purchase products for a business purpose that matches the context of both our and your businesses.
I signed up as a customer through the website but what happens next?
Our team will review the application and determine if you are eligible for a customer card. You will receive an email from us once the application has been reviewed. You will receive the customer card during your first visit to the cash & carry. This is simply done at the reception desk and you don’t need to make an appointment. Always bring your KVK extract and proof of identity with you. Do you doubt whether the application went through correctly or is it taking too long now? Please contact team welcome at firstname.lastname@example.org.
2. Admission policy
How come my neighbour can shop here with a different type of company?
Businesses are increasingly looking for related products to mix with their own ranges or styling project. As a result, blurring market boundaries are becoming increasingly complex. Given the increasing abstraction of the market, it can also be a challenge for us to screen client requests. That’s why we have a hygiene code and a sector code, which ensures that only companies with business purposes gain access. Purchases are also monitored in context with the purchasing objective and the nature of the company. By their very nature, purchases for a styling project are different from purchases for a gift collection or florist’s shop.
How do I distinguish myself as a business?
We understand that the consequences of blurring market boundaries present challenges for businesses. We ensure our range is large and diverse enough for you to effortlessly distinguish your collection or interior design project. Do you need advice for your company? Please do not hesitate to contact us.
3. Client card
I have lost my client card. What do I do?
No problem: your name is on the client card, so nobody else can use it to enter. Register at the reception on your next visit and we will make you a new client card.
Where can I shop with my client card?
You can shop at three different branches with your client card: TICA in Aalsmeer, and Trends & Trade and Fashion Extras in Venlo. You can also shop online at TICA online.
How do I change my client details?
You can report changes to your client details at the reception. Always bring a valid proof of identity with you to change your details. You can contact email@example.com or firstname.lastname@example.org.
How much does a client card cost?
As of 2021, an annual card is valid for one calendar year and costs €49.50 per company. If you’re renewing your card, we will contact you with more information in due course. Do you have questions about the change in price of the client card? Please contact us at email@example.com.
How many people can use the card?
The annual card is valid for a maximum of two authorized people. Extra client cards may be supplied on request and cost €24,50 each.
How do I apply for an additional card?
Are you already a customer and would you like to have an extra card, for example for your colleague? You can request this by mail, we will process your request and make a decision based on your purchasing behavior. TIP: Always send your customer number with a request, so we can process your request faster.
Can I park for free?
During your visit, you can park for free in our car parks. We kindly ask you to park your car in the designated parking spaces. The spaces at the exit are for loading only.
5. Shopping trolleys
Where can I find the shopping trolleys?
You will find our shopping trolleys and Danish containers outside under the shelter in front of the entrance to the cash & carry. Do you need to take large items to the checkout? Ask our colleagues for help!
Where can I leave my full shopping trolley?
If your trolley is full, feel free to leave it with one of our cashiers. They will attach your name and client number to the shopping trolley, which will be kept near the cash register. If the timing is convenient, the checkout staff may ask you if they can start scanning your purchases.
Where can I find information about the stock in the cash & carry?
Unfortunately, we don’t have access to information about our exhibitors’ stock. In our cash & carry you will find more than 1,000,000 different products from more than 400 different exhibitors, who provide new stock daily. You can find an overview of exhibitors on our website. Still want to make sure you don’t miss out on your next visit? Then order your favorite products via our app. The exhibitor will then put the products aside especially for you as a reservation. You will receive an email from us when your reservation is ready.
Do you have a catalogue?
Our exhibitors’ ranges change so fast that we cannot offer an up-to-date catalogue featuring all the items you can purchase. However, every quarter, we launch a new trend in the cash & carry and online – this is entirely devoted to the latest exhibitor collections and the latest trends in the field of lifestyle.
Which exhibitors can I find in your cash & carry?
You can find an overview here
Do the prices shown include VAT or not?
All prices shown in cash & carry and in online and offline communication are exclusive of VAT. The VAT is settled at the cash register and is stated separately on the invoice.
Which products have a (low) VAT rate of 9% and which products have a (high) VAT rate of 21%?
The VAT rate for items that are considered ‘basic necessities’, including food and non-alcoholic drinks, is 9%. All other goods are taxed at a VAT rate of 21%.
Where can I find the toilets?
You can find the toilets at TICA in the following locations: just in front of the cash registers in the blue hall, at the back of the green hall and on the top floor near the restaurant.
Are there disabled toilets?
You will find our disabled toilets just in front of the cash register at the back of the green hall.
8. What / who can come in
Can my child come in with me?
Children up to 18 are welcome in the cash & carry and do not require their own card.
Can I bring my bag in with me?
You are not allowed to bring bags inside. Lockers are available at the entrance to safely store your personal belongings. TICA cannot be held liable for the loss, damage, or theft of your personal belongings.
Are dogs allowed inside?
Dogs are allowed, provided they fit and stay in the shopping trolley. Dogs are not allowed to roam freely in our cash & carry.
Can I bring someone with me to help me with my shopping?
This is allowed, but the person will need their own card in their name to be allowed in. There is a limit to the number of cards that each company can request, so please choose your purchasing partner carefully. This person can also enter without you to make purchases in the name of the company.
Where can I find the restaurant?
You will find the restaurant on the first floor at TICA, where you can enjoy a fresh lunch, hot meal, or a cup of coffee with a delicious snack. If you’re pushed for time, visit our coffee corner in the green hall and enjoy our special coffee range and sweet treats.
What’s on the menu?
Our menu consists of a fixed selection of sandwiches, snacks, drinks, and sweets. This alternates with a varying range of soups, salads, sandwiches, juices, and warm dishes (great for late-night shopping). Would you prefer to put together your own meal? Check out our extensive salad bar with a variety of ingredients, or put together your own yoghurt bowl at our yoghurt bar.
Do you take dietary requirements into account?
As we think it is important that everyone who visits us can relax and enjoy a delicious snack, we try to take different dietary requirements into account as much as possible in our menu. If you’re unsure which ingredients are in our dishes or want us to make any changes to your dish, feel free to ask one of our employees! All of our sandwiches and meals are freshly prepared on the spot and put together according to your wishes. Tip: Try our homemade banana bread – it’s incredibly popular!
Can products be returned?
Since the products on offer do not belong to us but to the exhibitors, we cannot take back items unless there is a manufacturing defect. Please send any complaints within five working days from purchase with a description of your complaint and client number to firstname.lastname@example.org
The product I purchased is defective. What can I do?
Products that break down after purchase, for example when packing or transporting the newly purchased goods, will not be reimbursed and are the responsibility of the cardholder. We only reimburse manufacturing defects/clamations and no broken items. So always check the items well before you buy them! You can return products with manufacturing defects or if you have a complaint. To do so, please contact us within five working days at email@example.com. In your e-mail, please include a description of your complaint and your client number, so that it can be dealt with correctly.
11. First aid
Is there anyone in the building who can provide emergency assistance or first aid?
There is a first aider and several emergency responders present every day in case of industrial accidents.
Is there an AED (automated external defibrillator) available?
We have an AED on site.
Are wheelchairs available in the cash & carry?
A wheelchair is available in our cash & carry. If you require a wheelchair, please call customer service in advance and we will prepare it for you, or report to reception during your visit.
Is the building secured?
Our premises are equipped with surveillance cameras.
Are the products secured?
Our products are visibly and invisibly secured against theft.
13. Payment & packing
Which payment options do you offer?
You can pay with cash or by card at the checkout. We accept credit card, MasterCard, and Visa payments subject to an additional fee of 2%.
Do you accept gift vouchers?
As we are a purchasing centre / wholesaler, we do not accept gift vouchers. Only people with a client card and who are purchasing for professional purposes can buy from us, so we do not issue gift vouchers.
Are there packing materials available?
To prevent damage during transport, boxes and newspaper are available behind the cash register. Do you need tape? Feel free to ask one of our employees at the cash register or counter.
Can I also have my purchases packed and/or delivered?
If you have purchased more than you can immediately transport, then you can make use of our efficient packing and transport service. Please inform the customer service desk (located at the TICA / Trends & Trade entrance) of your transport requirements before you pay at the checkout. The staff there will give you information about prices and delivery times, and prepare the necessary documents.
Where can I find the prices of products if they are not listed on the items or the shelves?
We understand that it is annoying when the price is not clearly marked. You can use our app to scan or search for products to find the product information.
Can I reorder products?
The TICA app allows you to easily search for and scan products, and place repeat orders. Place products in your shopping trolley or create a wish list. You can download the app in the App Store or Google Playstore.
Do you offer a discount on somewhere to stay overnight?
If you are looking for a hotel near TICA in Aalsmeer, book a room at one of our selected hotels near TICA! As a cardholder, you will receive a great discount on the price of a room.
15. Job opportunities
I would like to work for you. Are there any job vacancies?
Are you looking for a fun side job? Would you like to work at the ultimate home, gift, and garden purchasing platform in Europe? Take a look at our vacancies!
16. Complaints / suggestions
Where can I report a suggestion or complaint?
We do our best to provide a great service and a large lifestyle range, but mistakes occasionally happen. If you would like to submit a suggestion or complaint, please fill in our contact form or get in touch with our customer service.
Where can I share my general opinion of TICA with you?
It’s great that you want to help us improve! Would you like to fill in our general customer satisfaction survey?
17. Online shop
Do you have an online shop?
Shop for your favourite brands online now at TICA online! Check out dozens of home, gift, and garden exhibitors and discover more than 20,000 unique products. Shop by brand or search specifically. Orders are available for delivery or can be prepared at TICA. Request your password at: www.ticaonline.nl
How does the app work?
With the app you can easily search, scan and order products. This way you are always aware of the latest price information and you can easily place products in your shopping cart or create a wish list. If you are in our cash & carry it is simply a matter of scanning the barcode. And at the office or on the road you can simply search by barcode to view and order products. In addition, through the app you always have access to your own order history and invoices. Is this your first time logging in and do you not have login details yet? First request your password. Enter the email address that is known to us. When you place an order it will then be forwarded to the exhibitor. He will check whether the items you ordered are available and will hand them over to the cash & carry as a reservation. You will receive an email when the reservation is ready and you can pick it up in the cash & carry and pay.